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Business portfolio feedback scores provide sellers with an understanding of customer feedback about post-purchase experiences.

Your business portfolio feedback score is based on how you’re complying with Meta commerce eligibility requirements. If your score is 3 or higher, it means that your business's shops or ads from Pages that sell products are meeting customer expectations. If your score is below 3, it indicates that your Shops or ads from Pages that sell products may not be meeting customer expectations.

Note: If your feedback score drops below 1, your business portfolio may lose its ability to advertise and sell products.

View your business portfolio feedback score
To view your business portfolio feedback score in Business Support Home:

Go to Business Support Home.
Select Business portfolios.
Below Business portfolio feedback score, you can view your feedback score.

How your business portfolio feedback score may impact your ads and Shops

In order to increase value for people and businesses, we collect feedback from ads and Shops within a business portfolio. This feedback helps us understand the different types of purchase experiences that businesses provide.

Your business portfolio feedback score represents the feedback received from people who have likely made a purchase from Shops or ads from any of the Pages associated with your business portfolio. For Shops without checkout enabled on Facebook and Instagram, business portfolio feedback is not available.

The feedback score for your Page represents feedback from people who have likely made a purchase from the ads associated with that Page. Due to the different types of feedback included in determining these different scores, your business portfolio feedback score and the feedback score for your Page may differ.